Every enquiry captured,
scored, and answered
in minutes.
Two-thirds of firms never reply to an email enquiry. Yours will: Lorne & Vale watches your website form, inbox, and missed calls, captures each enquiry, scores it, replies in your firm's name in minutes, and puts a brief on the right lawyer's desk. Your team reviews everything.
No-Miss GuaranteeLive in 7 daysYour team stays in control
15 minutes with a founder. No obligation.
Whichever door it comes through, Lorne & Vale catches it. The clock starts now.
Administrative triage only. A person at your firm reviews every brief before anything else happens.
The first contact decides everything.
It rarely arrives in office hours.
A few hours without a reply and the person doubts. A few days and they have instructed someone else.
Lorne & Vale exists so that no enquiry, ever, goes unanswered.
However a lead reaches you,
it's caught.
Website form, direct email, or a call that rings out. Three doors, one pipeline, nothing slips.
Your website form
The highest-intent moment a prospect has. Captured structured, from the first keystroke.
How it worksStraight to your inbox
Read at 2am, answered in minutes. The original never leaves your inbox.
How it worksThe missed call
Rings out? The caller gets your booking link before they dial the next firm.
How it worksAnd all of it lands in the inbox your team already uses. No new software, no training, no change to how you work.
Every part of intake,
done before anyone asks
Captured at the source
Web form, connected inbox, or a missed call. The moment an enquiry lands, it enters the workflow. Nobody has to forward anything.
Classified and scored
Practice area, urgency, and a 1 to 10 score, applied the same way to every enquiry. Consistent at 2pm and at 2am.
Conflict parties, extracted
Names and organisations pulled out for your conflict check to screen. Your process stays the source of truth.
Acknowledged in minutes
Every prospect gets a professional reply with your booking link while the enquiry is still warm.
Routed to the right person
Each matter reaches the owner you chose for that practice area, with the brief attached.
One tracker. Full history
Every enquiry logged with its score, owner, status, and next action, in Excel, Google Sheets, or your CRM. Follow-ups flagged before leads go cold.
| Name | Matter | Score | Status |
|---|---|---|---|
| S. Almeida | Immigration | 9/10 | Review today |
| J. Miller | Employment | 9/10 | Follow up |
The week, on one page
A partner report every Monday: new leads, urgent matters, follow-ups due. No chasing.
5 steps
No waiting room
1. An enquiry arrives.
Website form or inbox, 2pm or 2am. The clock that matters starts now.
2. It is captured, whole.
Name, matter, urgency, contact details. Nothing sits unread and nothing gets retyped.
3. Scored and routed.
Practice area, urgency, and a 1 to 10 score. The brief lands with the right owner, conflict parties listed for review.
4. The prospect hears back.
A professional acknowledgement with your booking link, sent in minutes. Most firms take days.
5. Logged and reported.
A row in your tracker, a follow-up flag at 24 hours, and a line in Monday's partner report. Your team decides what happens next. Always.
Monday's report,
already written
One report. Every lead, every urgent matter, every follow-up due. Partners stop asking what came in.
Lands where you
already work
Every lead is logged automatically in Excel, Google Sheets, or the system your firm already uses. Weekly reports and follow-ups write themselves back into the same data.
| Name | Matter | Score | Status |
|---|---|---|---|
| S. Almeida | Immigration | 9/10 | Review today |
| J. Miller | Employment | 9/10 | Review today |
| S. Klein | Family | 8/10 | Follow up |
| R. Turner | Personal injury | 7/10 | Follow-up dueFollow-up logged |
ExcelGoogle SheetsYour CRM
No exports, no copy-paste. The rows appear on their own, and follow-ups log themselves back.
How the data works for you
- 1Every lead logged automatically, scored and routed, in Excel, Google Sheets, or the system you already use.
- 2A weekly partner report generated from the same data. No chasing, no compiling.
- 3Follow-ups flagged at 24 hours and logged back automatically, so nothing depends on memory.
A firm is handed down.
Its files must follow.
What a client entrusts to you binds you for life, sometimes beyond. That deserves better than software that will be replaced three times along the way. We built retention for 20 years from day one, and made every guarantee checkable. Not a promise: a proof.
Sealed the day it arrives. Every action after it, signed.
Quantum computers keep advancing. Your files are already a generation ahead.
The partner who opened the file has retired. The proof of every action has not moved.
Your practice software has changed three times. The seal has not changed once.
Twenty years on: still unreadable to outsiders, still provable to you.
The only thing that changes is the year.
Your options, priced honestly
The full picture, side by side. What each route really costs, and where the fees quietly leak.
Keep intake as it is
Free on paper, until you count the enquiries that quietly went cold. Two-thirds of firms never reply to an email enquiry at all.
An intake assistant
£30k to £40k a year, plus the hiring and managing. And it still clocks off at 5.30, still takes holiday, still types every note by hand.
Clio, LEAP, or spreadsheets
Great at storing intake, blank until someone builds the triage, scoring, and reporting. Setup is the real job, and it lands on your busiest person.
Lorne & Vale, the done-for-you layer
A flat monthly fee, a fraction of a hire. Live in 7 days. Every enquiry caught, logged, and reviewed by your team, backed by the No-Miss Guarantee.
Bars show relative first-year cost, illustrative.
Confident it won't miss
Guaranteed for all 60 days
We build intake to catch every qualifying enquiry: captured, triaged, conflict-screened for review, logged, and acknowledged within minutes. If it ever falls short across your 60-day pilot, your one-time build fee comes back in full, and we keep working at no charge until it is right.
Signed by the people who build your pilot
Boundaries first
By design
Your team reviews everything
Every brief, score, and suggested step is a draft for your team. Nothing acts on its own.
Confidential by default
Client details stay inside your firm. Enquiry data is encrypted in transit and at rest, access is restricted, and nothing is shared or sold.
No legal advice. Ever
Administrative triage only. No merits assessment, no client acceptance, no engagement decisions.
No documents in a pilot
No IDs, medical records, bank records, or court papers are collected. Intake fields only.
Not used to train AI
Personal contact details are replaced with placeholders before the AI call, and enquiry data is excluded from model training by default.
Every slipped enquiry
has a price
A firm receiving 30 to 50 enquiries a month that lets a single convertible one slip loses a £2,500 matter. The pilot exists so that matter never slips.
30 seconds, with your own figures.
Everything a pilot needs
Nothing it doesn't
A flat monthly fee and a one-time build fee, refundable in full under the No-Miss Guarantee.
Founder pricing is shared on the first call and held for early firms. Leave your details and a founder sends it over.
Received. Founder pricing is on its way, usually the same day.
Prefer to talk? Book 15 minutes
Founding terms are held for early firms as standard pricing rises.
The next enquiry arrives
tonight. Be ready before it does.
15 minutes with a founder. We take one of your recent enquiries and show you the brief your team would have received, in minutes.
60-day No-Miss GuaranteeLive in 7 daysCancel any time